Shipping & Returns
- Luxury by Sofia offers complimentary shipping in the continental United States via USPS.
- International orders are welcome, and are also shipped via USPS.
- Most orders are shipped within 2 business days, but can take as long as 5 business days.
RETURNS & EXCHANGES
Unopened, unused products may be returned within 7 days of receipt. We regret that we are unable to refund your original shipping charges. You are responsible for return shipping fees. All products will be inspected upon return to ensure they are unused prior to return authorization.
Used products may be returned. You will be refunded 75% of the amount paid. You will be responsible for return shipping, plus shipping of new product.
If products are damaged in transit please photograph in original packaging and submit to firstname.lastname@example.org.
We only guarantee our products if bought directly from luxurybysofia.com. For Amazon related purchases, please process all queries via Amazon directly. We can not guarantee authenticity of products purchased from other non-authorized retailers.